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‎07-15-2024 08:21 AM

HP Recommended

I bought the above printer in Ireland but have used Ink Cartridges purchased from USA as i travel there frequently. 
Recently , i bought a full set of cartridges in Ireland and i find that they wont work / are not recognised due to the Region being different.

I understand the issue and just hope you can help me “ Reset “ my “ Zone “ to EURO Cartridges…

kind regards , garret.

Category:
1 REPLY 1

‎07-16-2024 08:55 AM

HP Recommended

Hi @Mutley330,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
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