HP will not refund me

[GramsCanDoIt]

Please Help! 

I contacted the HP support team, they accessed my phone camera and saw my printer, the message on the printer's screen and the ink cartridges. I was told to replace 2 of my cartridges to fix the problem. She sold me the cartridges. After they arrived and were installed the exact same problem and messages appeared. I called back and was told I needed a new printer. I asked for a refund since I bought the ink following her advise. My request was denied, I tried to escalate the case but was still denied. I am flabbergasted that a multimillion dollar company would not refund the cost of 2 ink cartridges to an elderly woman on a limited budget, especially when they were bought on the advise of the support team!!

Any suggestions how to get my refund?

Thank you 🙂

[Kuroi_Kenshi]

Hi @GramsCanDoIt,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?, and any sensitive information like your HP unit's serial number or product number share it via private message! 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,