• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-11-2023 02:10 PM

HP Recommended
Product: HP LaserJet Pro 4001dn Printer

I just did a chat with HP support about a 4001dn that arrived new with a defective toner cartridge.  The printer makes a nasty noise when you turn it on, and I suspected the cartridge.  This at my workplace, and we had another 4001dn available from which we could borrow a cartridge.  I swapped that known good cartridge in, and the new printer sounded normal and printed fine.  The vendor we use said that HP won't swap just the cartridge for them, so we would have to get an RMA to send both cartridge and printer back, or we could contact support and see if they would replace the defective cartridge.  I contacted HP support and they won't replace the cartridge.  So I get to pack this all up and ship it back.  What a waste of time!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.