• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Microsoft Windows 10 (64-bit)

How can we stop the vertical line on the printing page?

1 REPLY 1
HP Recommended

Hi @YU363 

 

Welcome to the HP support community.


I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Lines down the page can be caused by a few things - depending on what the line looks like.

 

If it is a smudged dirty streaky mark continously down the page, you migh have a dirty fuser - it may have been picking up toner and it has built up and then put it back down on the paper.

 

A thin defined black line might be a scratched drum or developer - the laser might be refracting and drawing the defect onto the drum.

 

Blank or white lines could be something stopping the toner from getting to the paper - transfer roller under the toner might have something stuck on it.

 

A repeated mark or defect could also be a dirty fuser - glue or wax from envelopes and labels could do this.

 

Try swapping the toner with another to test - borrow one if you can.

Run 3 or 4 cleaning pages - in the menu, configure device, print quality menu, create/process cleaning page.

 

For cleaning refer to this document :

 

https://support.hp.com/ca-en/document/c01592108

 

Refer to this docuement for issue with print quality: 

 

Resolve print quality issues with the HP Print Quality Diagnostic app | HP Managed printers

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.