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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP DeskJet 2132

I have tried everything,cleaned cartridge, new ink, etc. Still does not print more than one line

1 REPLY 1
HP Recommended

Hi @Tap20,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

Print a Print Quality Diagnostic Page in Windows.

  1. Load U.S. letter or A4 size, unused, plain paper into the input tray.

  2. Turn on the printer.

  3. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

    HP Printer Assistant opens.

  4. On the HP Printer Assistant window, click Maintain Your Printer.

  5. Click the Device Reports tab, and then click Print Diagnostic Information.

    Image: Example of a Print Quality Diagnostic Page without defects

Print a Print Quality Diagnostic Page in macOS or OS X

  1. Load U.S. letter or A4 size, unused, plain paper into the input tray.

  2. Turn on the printer.

  3. In the menu bar, click the Apple icon .

  4. Click System Preferences.

  5. Click Printers and Scanners or Print & Scan.

  6. Click the name of your printer, and then click Open Print Queue.

  7. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.

  8. Click Print Quality Diagnostic.

Post the Print Quality Diagnostic page here so we can help you further. 

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Try single cartridge mode 


The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

 

To try single-cartridge mode follow the below steps:

 

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.