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‎03-10-2025 05:12 AM

HP Recommended
Product: HP DeskJet 4230e All-in-One Printer
Operating System: macOS 12.0 Monterey

Hello, 

 

I bought my printer HP4230e in Spain but moved to Brazil and need to make a region reset in order to use the cartridges from here, which are giving me an error now. 305 to 667 as suggested by HP. 

 

Thank you for any help!

Category:
1 REPLY 1

‎03-13-2025 02:56 PM

HP Recommended

@ClaudiaSL, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on thislink.  

  

Keep me posted.  

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

 

Regards,

ZOEY7886
I am an HP Employee

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