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‎08-08-2023 11:32 AM

HP Recommended

I don't do much printing at home, the Envy 5530 with HP 301 ink was perfectly adequate to my needs for letters and printing copies of bank statements. I am using legit ink, both recently replaced, but colour isn't printing out any longer. What's going on? TIA

Category:
3 REPLIES 3

‎08-11-2023 05:23 AM

HP Recommended

Hi @SJQ2023 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing cartridge issues with HP Printer.

 

To isolate the issue, I would request you to elaborate the defect you are referring to.

 

Meanwhile, you can perform the steps mentioned in this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎08-14-2023 07:51 AM

HP Recommended

I don't know how much clearer I can be. I have legit black and tricolor cartridges in the printer.

The colour cartridge is not printing out any colour. If I print a page that has a colour logo on it, it just doesn't print anything in colour, only prints the black text. I am super unimpressed.

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‎08-15-2023 11:54 AM

HP Recommended

Hi @SJQ2023 

Thank you for writing.

Please let me know if you have tried performing the troubleshooting.

Treeko
HP Support


I am an HP Employee

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