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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
be2533
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HP61 Black ink

HP Recommended
HP Envy 4500
Microsoft Windows 10 (32-bit)

Replaced HP61 Black cartridge and the alignment page that came out looked a little off but when scanned, the printer was ok with it but subsequent printed pages had white/blank lines throughout the paper. Tried using HP Print/Scan Doctor which was useless as the test pages printed were solid black with pale lines throughout and did not match the example (color blocks) page. Tried cleaning and re-aligning printheads twice with no better results; tried virtual chat help but it didn't understand the problem... then ran HP Doctor again. Still blank lines. 

Finally, removed the new Black ink cartridge and tried printing with just the tri-color cartridge....PERFECTLY printed page with no blank lines. Wasted so much black ink trying to resolve the problem....

it turns out the HP ink cartridge is the problem! 

Should I forget about HP black ink and just use the color to print black?

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@be2533

 

Welcome to the HP Support Community.

 

You could either return/replace it to the store/website you purchased it from or contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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