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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
twr75
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HP61 ink cartridge not recognized

HP Recommended
HP Envy 4500
macOS 11.0 Big Sur

When I try to install a genuine HP 61 black ink cartridge in my HP Envy 4500 printer I get the message “Incompatible cartridge(s). The Indicated cartridges are not intended for use in this printer.”

 

I’ve tried this now with multiple genuine, new HP 61 cartridges and still get the same message. Previously I was using HP 301 cartridges but these have been discontinued. 

Is there anything I can do? I would like to avoid buying a new printer if at all possible. 

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Kumar0307
HP Support Agent
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@twr75, Welcome to the HP Support Community!

 

Are you living in the US?

Are the printer and the ink cartridges bought in the same country?

This model printer uses HP 61 ink cartridges in the US and HP 301 ink cartridges in the European region. If you have moved from Europe to the US with the printer, we will have to perform a region reset.

 

For now, perform the steps mentioned in this document - Ink cartridge errors

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
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twr75
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Thank you! Yes, I have moved from Europe to the US, and didn't realize the ink was specific to regions. I had a stock of 301 cartridges which recently ran out, so only recently tried switching to the 61s. 
 
Can you let me know how to perform a region reset? 
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Kumar0307
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@twr75

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link

 

Keep me posted.

KUMAR0307
I am an HP Employee

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