HP62 color cartridge doesn't print blue after trying 2 new ones

[podeljg]

I installed a brand new cartridge and the blue does not print. I have done to printer maintenance and alignment and it did not solve the problem. I tried another new cartridge and problem did not resolve. I do not see any ink in the area where cartridge is placed. What else should I try since manual cleaning is n/a with a new cartridge.

[Sneha_01]

Hi @podeljg ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the printer, please do not worry. We are here to help you. May I know if are you using genuine HP ink cartridges?

In the meantime, you may try the steps mentioned below:

• Solution one: Remove the black cartridge
• Solution two: Use genuine HP cartridges
• Solution three: Check estimated ink levels, and then replace any low or empty cartridges
• Solution four: Use an automated tool to clean the printhead
• Solution five: Identify, and then replace the problem cartridge
• Solution six: Service the printer

I request you to Click Here for the details troubleshooting steps.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support