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Message 1 of 3
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Flag Post

HP6520 Printer, put in (3)new color and (1) new Black Cartridges and Black not printing.

HP Recommended
HP 6520
Microsoft Windows 7 (64-bit)

Have a HP 6520 All in one Printer i Purchased in 2014. Today, 10-13-2020 the Black Cartridge, HP 564 decided to stop printing. I put in a new HP Black and (3) new HP color Cartridges and Black still does not Print. Has anyone in the Community had a similar problem and can steer me in the Right Direction? Maybe it has caught the Virus !! THANK YOU.

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@TK_cindy3282


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c03954004 and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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HP Support Agent
HP Support Agent
18,109 18,086 1,138 1,137
Message 3 of 3
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HP Recommended

At this point I suggest you contact HP Support for Service Options

 

Link: https://support.hp.com/in-en/document/c03954004

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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