HP6700 ink cartridge 932XL won't lock in place or fit

[Poodlemoon]

I received a new ink cartridge 932XL. It is an HP product. It will not fit in the slot and does not lock in place. I read that other folks are having issues with replacement cartridges not working. Is it the printer or the cartridge? Does the printer need to be serviced or replaced?

[Irfan_06]

Hi @Poodlemoon,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your instant ink cartridge that does not fit in the slot.

Please click on the below video link on how to install the ink cartridge you received from HP and let me know if that resolves the issue.

https://www.youtube.com/watch?v=uNAdOob1fj4

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Poodlemoon]

Irwin6

Thanks for your reply. I have changed the cartridge many times. However, this cartridge would not slide into the printer carriage. I believe I read in another post that sometimes where the cartridge is made, makes a difference in the configuration or fit, like China or Malaysia. Do you have any other advice?

[Irfan_06]

Hi @Poodlemoon,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Are you using the store purchased ink cartridge or is it an ink cartridge sent by HP if you are enrolled in HP instant ink service?

Was the previous ink cartridge also an XL cartridge?

Please share the image of the old and new ink cartridge to isolate the issue?

Take care and have a great day ahead!

Irwin6

HP Support