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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
pkeimig1
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HP6975 Does Not Print Black

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HP Officejet Pro 6975
Microsoft Windows 10 (64-bit)

I am having a problem with my HP6975 printer. It won't print Black.

I cleaned the Printhead multiple times - no good

I tried 2 new Black Cartridges - no good

I tried a Hard power reset - no good

I removed the printhead and cleaned it - no good

I replaced the printhead - no good

Nothing seems to work to get this printer to print Black...HELP!!

 

 

Paul H. Keimig Jr.
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Kumar0307
HP Support Agent
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@pkeimig1, Welcome to the HP Support Community!

 

I understand the printer is not printing in black. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

As you have cleaned the printhead, used 2 different black ink cartridges, and yet the issue persists, I'm afraid the issue is with the printer. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

More info on resolving this issue can be found on - Black or Color Ink Not Printing, Other Print Quality Issues

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
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bjørnes
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I have the same problem with my  HP OfficeJet 6970.

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Kumar0307
HP Support Agent
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@bjørnes, Welcome to the HP Support Community!

 

Did you try any of the above-mentioned steps?

Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Check the ink levels in all 4 ink cartridges and replace any low/empty ink cartridges, lean the printhead up to 2 times, print a quality report to check the result.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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