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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Wren58
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Message 1 of 2
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HP6F3513 (HP OfficeJet 3830 series) prints in greyscale from computer

HP Recommended
LAPTOP-NV1IONHB
Microsoft Windows 10 (64-bit)

Edition Windows 10 Home
Version 20H2
Installed on ‎10/‎13/‎2020
OS build 19042.804
Experience Windows Feature Experience Pack 120.2212.551.0

Last update was installed 2/19/21

Everything printed from computer is printing in greyscale even though everywhere I have checked it says color is set to yes. I can print a test page from diagnostics and it is color, or from the printer itself is color. Thought it was the new cartridge, changed it and that was not it. Printer says all drivers and firmware are up to date. I can not figure this out, thinking it is something in the last windows update. That is when the issues began. Began with an error that kept saying Printer needs intervention. Uninstalled and reinstalled twice, that seems to have taken care of that issue. Then it started printing greyscale.  

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ShlomiL
Level 17
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Message 2 of 2
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HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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