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Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

My printer is locked, and I am not a member of instant ink because HP does not offer it for this model.  HOw can I unlock it?  I have many things I need to print.

1 REPLY 1
HP Recommended

The firmware for this printer has this fine print quote:

 

This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry.

 

Was the printer working up until recently?

Can you get a status report to find the exact problem?

 


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