HP8025 - Cyan Ink Issue

[AllWorkNoPlay1]

I have a new HP8025 - barely 2 weeks old.  All fine until yesterday when changing the Cyan ink .  Wont register and anything I do will not fix it.  I also have a supply of other 912XL cartridges.  If I 'speak' to that virtual assistant one more time I will ring her virtual neck.  There appears, on the surface, lots of help, but when it boils down to it, not very much at all.  I seem to be going around in circles (that I dont have time for).  Can ANYONE help me, as I see I am not alone!  I have used HP8025 before, this is the first time I have had problems with it.  If there is a hardware issue why don't HP just declare it and save us all a whole heap of time and effort.  Is it the printer or is it the cartridges - anyone?  How did others resolve the issue.  Im old fashioned, just wanna chat to a live person that can get this over with quickly.....things to do.  Thanks 

[Jay_G24]

Hi @AllWorkNoPlay1,

I'd like to help!

Try the below suggestions-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Clean the electrical contacts

Remove any debris or buildup from the contacts on the cartridges.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Push in on the cartridge indicated in the error message to release it from the carriage.

   

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

   

4. Slide the cartridge into its color-coded slot until it clicks into place.

5. Repeat these steps for any other cartridges indicated in the error message.

6. Close the door or lid to the cartridge access area.

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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