HP8025 Won't Print Blue

[NSA_Deb]

Bought a HP8025 printer in 10/20. 

Printer has worked well until yesterday when I tried to print a document containing the color blue.    Blue portions print as pink.

I followed the steps given from the virtual support without success.

What has worked to solve this problem?

[DennyR46]

I had the exact same problem on 3/14/21.  I found another message in the Forum that suggested that it was a hardware problem with the ink cartridge.  

A link to HP Printer Support was provided = https://support.hp.com/us-en/eas/PrintQuality?origin=portalContactLanding

I use HP Instant Ink.  After going to the support link and providing the information on the Printer Serial Number and information on the ink cartridges, I got an acknowledgement from HP Instant Ink that they were aware of the problem and were sending new ink cartridges.

[Betty0610]

@NSA_Deb

Welcome to the HP Support Community.

Does it happen while copying also?

Try the steps from here: https://support.hp.com/in-en/document/c06260268

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!