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‎11-06-2023 01:56 PM

HP Recommended
Product: HP Officejet Pro 8600 Premium e-All-in-One - N911n
Operating System: Microsoft Windows 11

I have used my 8600N for quite some time.  The HP Smart App downloaded the firmware upgrade without me catching it before it was installed.  All of the ink that was working flawlessly stopped being recognized as a new cartridge.  After w couple of months of using another printer; I literally broke the bank and shelled out $120.00 to purchase 4 new HP cartridges.  To my surprise; the Cyan and Black cartridges are recognized as depleted.  I shut down, removed the power cable, and waited overnight.  Powered back up and started the printer with no success.  It is impossible to actually speak to HP tech support unless it is a robot; that only knows to lead you down one path.  

I know that there is nothing wrong with the printer, I can scan all the photos, letters, documents, and files that I want, but still cannot print.  Do I need to remove the printhead and keep that disengaged for some time; or is there a proper solution; that I am not aware of?   

Category:
1 REPLY 1

‎11-07-2023 09:02 AM

HP Recommended

Hi @erhjr126,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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