HPLaserjet 4310 MFP Only prints black-and-white... no color

TexasCrown · ‎10-13-2024

Just bought the Laserjet 4310 MFP but when setting up my laptop to print... i only print out black and white. The images are color and the toner is full and I download Ed HP mart app. Any help is appreciated

Repairatrooper · ‎10-14-2024

First confirm the printer driver that is installed. On your computer, go to control panel, then right click on the icon for devices and printers and select open from the drop down menu. Then right click on the icon for your printer and select printer properties from the drop down menu. Click on the advanced tab and make sure that it shows the installed driver is an HP driver and not a Microsoft IPP driver. IPP drivers only support basic functions and often refuse to print color. Download the recommended driver from support.hp.com and reinstall.

If you have an HP driver installed, then the likely cause is the driver failed to detect the color capability of the printer.

Follow the steps above to get to the driver settings page. This time click on device settings and scroll down till you see "device type" and change it to color from auto..

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