Has anyone tried to use a generic brand of ink in their Hp 7610 printer?

[Tonya4653]

When I put generic ink in my 7610 printer it’s giving me a error message saying there is a problem with the printer or in system

[Max3Aj]

Hi @Tonya4653, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error message you’re seeing could be due to HP’s Dynamic Security feature, which prevents the use of non-genuine ink.

Possible Solutions:

Check for Firmware Updates

• If you recently updated your printer’s firmware, it may have blocked third-party ink. You can try downgrading the firmware to an older version that allows generic ink.

Disable Cartridge Protection

• On your printer screen, go to Setup > Printer Maintenance > Cartridge Protection and disable it.

Reset the Printer

• Turn off the printer, unplug it from the power source, wait for 10-15 minutes, then restart.

Use an Older Set of HP Cartridges

• Insert old HP cartridges, let the printer recognize them, then swap in the generic ones.

Disable Automatic Updates

• If you manage to get it working, disable firmware updates in HP Smart App or Embedded Web Server to prevent future blocking.

We strongly recommend you use HP cartridges. 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support