Have replaced duplex module but still giving me message to change

[Shbc2024]

I changed our Duplex Module and its still giving me an error message that it needs to be changed.  I googled and it has a video of how to update but the back key they show to hit 4 times when I hit it one time it goes away. How do I get to the Support menu and System Configuration menu?

[Irwin6]

Hi @Shbc2024,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with your printer that has a duplex error.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support