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Having issues with inkjet cartridges

HP Recommended
Inkjet 5255

I have 2 HP printers a 2000 and 5000 series that will not print anything, paper comes out but no ink visible.  I’ve run multiple cleanings and test pages where the color would come out very lightly but no black ink.  Both are showing that the cartridges are full on both printers but nothing prints.  How do I rectify this.?? I am starting to lose interest in HP.

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HP Support Agent
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@Cee21, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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