Having problem with my cartridge (Black) All the others are fine

[Ken304]

Hi , I am having cartridge problem. the error is my black cartridge. tried everything that the hp rep . told me to do but still having the same error.

[Nal_NR]

Hi @Ken304 

Welcome to the HP Support Community.

I'd like to help!

Check the estimated ink levels, and then replace any low or empty cartridges

Follow these steps to check the ink levels, and then replace any low or empty cartridges.

NOTE: 

When a message displays that says that a cartridge is empty, it must be replaced before you can continue printing. Some ink from all the cartridges is required to run printhead servicing tasks to prevent ink clogs.

Step 1: Check the estimated Ink levels

NOTE: 

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until you are prompted to.

On the printer control panel, touch the Ink Level Indicator icon  .

The control panel displays estimated ink levels.

Click here for the remaining steps. 

Update Firmware by selecting the current OS. Click here

Hope this helps! Keep me posted for further assistance.
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