Having trouble with HP OfficeJet printer 6978

[Anthony83]

I received an OfficeJet Pro 6978 printer as a gift.  It uses a 902 cartridge that was low when I received it.  After printing about 25 pages, I replaced the cartridge with a genuine HP product.  The first page that was printed came out spotty and streaked.  After I did a full three-step cleaning on my printer, the paper now comes out completely blank.  I have checked the HP website for details and just get the same response about making sure that the tab is not on and to clean the vents.  None of this is helping and I don't know what to do.  I really don't want to get another printer but if this continues, I will have to.  Any suggestions out there?

[Kumar0307]

@Anthony83, Welcome to the HP Support Community!

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

I see that you have tried all the necessary steps to resolve this issue. I'm afraid this seems like a hardware issue with the printer as you have used a new ink cartridge.

Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

For more info on resolving print quality issues, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

Keep me posted for any other assistance.

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