Head cleaning for HP Envy 7900

[golfer1tx]

The printer prints streaked pages, and shows the cartridges are full.  Trying to clean the heads on an HP Envy 7900.  I hit the System button, but nothing in the suggestions appears.  It shows two printers, but nothing else to click to clean the heads.   Please help.  Thanks!

[A_Gayathri]

Hi @golfer1tx,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to clean the printheads on your HP ENVY Inspire 7900e series printer, follow these steps using HP Smart or the printer control panel:
 

Method 1: Using HP Smart App (Windows 11)

1. Open HP Smart on your computer.
   • If you don't have it, download it from the Microsoft Store and install it.
2. In HP Smart, select your printer from the list of devices.
3. Click on Printer Maintenance or Advanced Settings (depending on your version).
4. Look for Clean Printheads or a similar option under the maintenance or tools section.
5. Follow the on-screen prompts to clean the printhead.

Method 2: Using the Printer Control Panel

1. Turn on the printer and make sure it is connected to your computer or network.
2. On the printer's control panel, swipe down to open the dashboard or press the System or Settings button.
3. Select Printer Maintenance or Tools.
4. Look for the Clean Printhead option and select it.
5. The printer will begin the cleaning process, which may take a few minutes.
6. Once the cleaning is finished, print a test page to check if the issue is resolved.

If you still can't find the option to clean the printhead, it's possible that the control panel's interface has a different layout. You could also try accessing the printer’s Embedded Web Server (EWS) by entering the printer's IP address into your browser and navigating to the maintenance options there.
 

Refer to this document: HP ENVY Inspire 7900e series User manual

Clean the printhead | HP® Support
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.