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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-26-2024 10:15 AM

HP Recommended

Hi, brand new printer bought today. Using the cartridges supplied in the box... black ink working correctly but the colour cartridge is giving the following error on HP Smart.

 

"The indicated cartridges are not communicating correctly with the printer."

 

Any advice on how to fix this? Do I need to get new ink on the first day?

Category:
1 REPLY 1

‎06-28-2024 06:04 AM

HP Recommended

Hi @ProsperMaps

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with cartridge error.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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