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‎09-29-2020 10:57 AM

HP Recommended
Product: officejet 3831

Hi guys, getting an error code   0X0005FBB6 LIB_MATH C   Flashing on my printer and can’t reset it! Any ideas? 

14 people had the same question
1 REPLY 1

‎10-03-2020 08:22 AM

HP Recommended

@stefan1966, Welcome to the HP Support Community!

 

Is the printer stuck at this error or are you able to bypass it?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any paper jams inside the printer and make sure the printer carriage is moving freely.

Refer to the steps mentioned in this document - Paper Jam Error

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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