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If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-23-2024 12:32 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Horizonal Lines when printing using our Officejet Pro 9010 Series HPBB2369

Category:
1 REPLY 1

‎04-25-2024 08:23 AM

HP Recommended

Hi @Danjols,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the print quality. 

 

Step 1: Use genuine HP ink cartridges

 

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

 

If installing genuine HP ink cartridges resolves the issue, you do not need to continue troubleshooting.

 

Click here for the remaining steps. 

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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