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‎12-29-2020 08:16 AM

HP Recommended
Product: HP Inkjet 6234

When printing I get stripes in the colored areas, not in the black one. I think the color ink should be replaced, as cleaning the head did not work and I've had the cartridge for 2 years now. HP, could you send me a new cartridge?

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3 REPLIES 3

‎12-29-2020 09:45 AM

HP Recommended

Hello @xry ,
Welcome to the HP Support Community!

@xry wrote:

... I think the color ink should be replaced

That is correct, but

@xry wrote:

... HP, could you send me a new cartridge?

You need to order a new one in the HP Store.

 

Hope this helps! Keep me posted.
Andreas

stay healthy

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‎01-02-2021 01:14 PM

HP Recommended

Thanks for your response.

I think HP instant ink should send me a new cartridge as I have an instant ink membership, but it seems impossible to contact them 😞

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‎01-03-2021 11:00 AM

HP Recommended

Hi,

 

you know this information here: The cartridge is broken or has failed 


Regards
Andreas

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