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‎03-19-2021 07:55 PM

HP Recommended
Product: Officejet 6963
Operating System: Microsoft Windows 10 (32-bit)

How do I sign up for instant ink in Canada? I'm trying enroll my printer, I enter all my information then when I get to shipping it will not allow me to select my country, it is locked on USA. It says my printer is eligible and that it is available in Canada but I can't find anyway to enroll, it will not allow me too enter a Canadian address to ship it to. 

Category:
2 people had the same question
1 REPLY 1

‎03-22-2021 07:18 AM

HP Recommended

@Klin999, Welcome to HP Support Community!

 

While creating the account, did you choose Canada as your country? If yes, clear the browsing history and try again, also try a different browser.

 

If no, I'd recommend you create another account with the correct country and complete the enrollment.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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