How do I file a cartridge warranty placement claim

[DK674]

I replaced the ink cartridges on my officejet5740 (HP62 black and tricolor 2pack), and received a “problem with cartridge” error for both cartridges. I’ve followed all the troubleshooting suggestions with no change. I need to replace both faulty cartridges. Cartridge warranty ends Feb 2026. How do I do this?

[Raj_05]

Hi @DK674,

Welcome to the HP Support Community

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support