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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
arzu7
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How do I get a defective instant ink cartridge replaced?

HP Recommended
HP Envy 6020

Hello,

I recently enrolled on the HP instant ink plan and received my first shipment. The black ink cartridge has worked fine but the colour one has been giving me problems. The printer does not give me any error messages but every time i print anything with colour, there are grey lines through everything. Following the tutorial advised by the virtual agent (cleaning and aligning etc) I have been advised to replace the ink cartridge. How do I do this on the instant ink plan please?

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Andr-1611
Level 15
Level 15
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HP Recommended

Hello @arzu7 ,
Welcome to the HP Support Community!

 

HP Instant Ink you can call here.

 

Hope this helps! Keep me posted.
Andreas

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