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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: How do I get a new ink cartridge when I have received on...
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01-08-2021 06:25 AM
I have received a defective cartridge through the HP Instant Ink Program. I have tried everything to make it work, but no success. As soon as I install the old cartridge, the problem is gone. How do I get a replacement? I have made a case, but there is no response.
Thankful for some help. I've had several days without ink.
Solved! Go to Solution.
Accepted Solutions
01-11-2021 07:37 AM
Hi @RandiGrace,
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
01-11-2021 07:37 AM
Hi @RandiGrace,
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
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