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Message 1 of 2
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How do I get a new ink cartridge when I have received one that's defective

HP Recommended
ENVY Photo 6234
Microsoft Windows 10 (64-bit)

I have received a defective cartridge through the HP Instant Ink Program.  I have tried everything to make it work, but no success.  As soon as I install the old cartridge, the problem is gone.  How do I get a replacement?  I have made a case, but there is no response.


Thankful for some help.  I've had several days without ink. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @RandiGrace,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

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