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I am have been trying to get ahold of an actual HP Person to discuss getting more ink but the printer has not told the computer that it needs more black ink. I am sick of this printer not doing it's job and want to return it.

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@Autumn_USC-1

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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