Nothing has worked, and the document (and the virtual assistant) indicate that my ink cartridge is under warranty, and I should be able to get a refund. However, there's no way to contact support about a warranty without a serial number, which ink cartridges do not have. This is a new cartridge with over a year left before the expiration date, and it was working fine last week (the black cartridge I bought at the same time hasn't had any problems).
Is there any way to make a warranty claim about an ink cartridge? Or contact support without a serial number?
I attempted to contact tech support through that page, but the main contact form requires a serial number. The other section shown in the video you linked indicates it is for business customers only and asks me to register a business account. I am a home user -- should I go ahead and create a business account there anyway?
(I tried simply using my printer's serial number, but it's just past its warranty and the number was not accepted. I do know this is a cartridge problem as other cartridges still work!)
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