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How do I replace an ink cartridge that's under warranty?

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I've gotten a 'cartridge error' message for the HP 65XL color cartridge in my printer (HP Deskjet 2652), and followed the troubleshooting steps on this page: https://support.hp.com/us-en/document/c05365403

Nothing has worked, and the document (and the virtual assistant) indicate that my ink cartridge is under warranty, and I should be able to get a refund. However, there's no way to contact support about a warranty without a serial number, which ink cartridges do not have. This is a new cartridge with over a year left before the expiration date, and it was working fine last week (the black cartridge I bought at the same time hasn't had any problems).

 

Is there any way to make a warranty claim about an ink cartridge? Or contact support without a serial number?

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@SashaM, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps from this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge, and the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Hi @Kumar0307,

I attempted to contact tech support through that page, but the main contact form requires a serial number. The other section shown in the video you linked indicates it is for business customers only and asks me to register a business account. I am a home user -- should I go ahead and create a business account there anyway?

(I tried simply using my printer's serial number, but it's just past its warranty and the number was not accepted. I do know this is a cartridge problem as other cartridges still work!)

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