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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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I have an Hp Envy Photo 7155 and need to replace the toner but I have no idea where it is located. I have the cartridge but don’t know how to replace it can someone please help me

1 REPLY 1
HP Recommended

@Colie1127

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, let's try these steps to replace the ink cartridge. 

  1. Turn on the printer.

  2. Load plain white paper in the input tray.

  3. Open the ink cartridge access door.

    Image: Opening the ink cartridge access door

  4. Wait until the carriage is idle and silent before you continue.

  5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

    Remove the ink cartridge

  6. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.

    Holding the ink cartridge by its sides.

  7. Remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

    Remove the plastic tape

  8. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

    NOTE: Install the color ink cartridge on the left and the black ink cartridge on the right.

    Snapping the ink  cartridge into place

  9. Repeat these steps to install the other ink cartridge, if necessary.

  10. Close the ink cartridge access door.

    The printer starts an initialization process. It is normal for the printer to make noises during this process. After the process completes, the printer prints an alignment page.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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I am an HP Employee

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