How do I turn off the hard stop for NON HP ink cartridge?

[SweetPete1]

I do not want to sign up for insta-ink as I only print occasionally. I bought NON HP cartridges that worked great for a while...until I upgraded the firmware. Now I can not bypass the NON HP INK CARTRIDGE DETECTED on the printer and use the cartridges I already have. How do I by-pass this and use the cartidges I want? I do not think its good business to be  forced into HP cartridges or a monthly subscription 

[VikramTheGreat]

Hi @SweetPete1,

Welcome to the HP support community.

Thank you for reaching out. We understand your frustration regarding the inability to use non-HP ink cartridges after a firmware update. HP printers are designed to work best with Original HP cartridges to ensure quality and reliability. Firmware updates often include security features that block the use of certain third-party cartridges, as these may not provide accurate ink levels or consistent performance.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support