How do i change the ink cartridge?

[adrian190]

I have a HP 6420e printer and i need to insert the new cartidge you have sent me but i dont seem to be able to remove the old one?

[VikramTheGreat]

Hi @adrian190,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how tricky it can be to remove the old cartridge from your HP ENVY 6420e All-in-One Printer, especially during a replacement. Let’s walk through the correct steps to safely remove and insert the new cartridge.

How to Remove and Replace Ink Cartridges in HP ENVY 6420e

1. Power On the Printer

• Make sure the printer is turned on before opening the cartridge access door. The carriage will only move when powered.

2. Open the Ink Cartridge Access Door

• Lift the top cover (not the scanner lid) until it clicks into place.
• The carriage (where the cartridges sit) should move to the center automatically.

3. Wait for the Carriage to Stop Moving

• Once it’s idle and silent, gently press down on the old cartridge to release it.
• Pull it out toward you.

4. Insert the New Cartridge

• Remove the protective tape from the new cartridge (don’t touch the copper contacts).
• Slide it into the correct slot (black on the right, tri-color on the left).
• Push until it clicks into place.

5. Close the Access Door

• Lower the top cover and wait for the printer to align the cartridges.

If the Carriage Doesn’t Move to the Center

• Make sure the printer is plugged in and powered on.
• Try a power reset: 
  • Unplug the printer while it’s on.
  • Wait 30 seconds.
  • Plug it back in and turn it on.

If the carriage still doesn’t move, there may be a mechanical issue or obstruction.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat