How do i fix the color on my HP Smart Tank Plus 651 printer. Colors are all blue gray

[Swilkie]

How do i fix the color on my HP Smart Tank Plus 651 printer. Colors are all blue gray

[Kuroi_Kenshi]

Hi @Swilkie,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Levels:

• Ensure that the ink levels are sufficient in the ink tanks. Low ink levels can cause color issues.
• If ink levels are low, refill the ink tanks using the correct HP ink bottles.

Perform Printhead Cleaning:

• On your printer’s control panel, navigate to the Maintenance menu.
• Select Clean Printhead and follow the on-screen instructions. This action will help clear any clogged printhead nozzles.

Print Quality Diagnostic Report:

• Print a test page to check for print quality. Navigate to Settings > Reports > Print Quality Report on the printer’s control panel.
• If the diagnostic report shows color issues, further actions might be needed.

Align Printheads:

• On your printer’s control panel, go to the Maintenance menu.
• Select Align Printhead and follow the steps to ensure the printheads are properly aligned.

Check for Software Updates:

• Ensure you have the latest printer firmware installed. You can check for updates on the HP Support website.

Manually Clean Printheads:

• Turn off the printer and open the ink access door.
• Carefully remove the printheads and clean the electrical contacts with a lint-free cloth lightly moistened with distilled water.
• Reinsert the printheads and close the ink access door. Turn the printer back on.

Check Color Settings in HP Smart App:

• Open the HP Smart app on your computer or mobile device.
• Check the printer settings to ensure that color printing is selected and not grayscale or monochrome.

Reinstall Printer Drivers:

• Uninstall and reinstall the printer drivers. Sometimes, corrupted drivers can cause color printing issues.
• Download and install the latest drivers from the HP Support website.

I hope this helps.

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Best regards,