How to bypass setup cartridge

[markwill107]

My printer is not recognizing new HP 902 ink cartridges.  I have tried a reset and now I am getting the message "use the cartridges that came with the printer" but I no longer have those items.  The screen is frozen and pressing the return button has no effect.  How can I bypass using the old cartridges and clear the printer to accept the new cartridges?

[Nal_NR]

Hi @markwill107,

Welcome to the HP Support Community

I'd like to help!

We would have to perform an OOBE reset on the printer to bypass the error 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name, or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted

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