How to disable cartridge policy

[stevesinclair]

Since new firmware update printer does not recognise my OEM cartridges. I understand there is an option in setup to switch off the Cartridge Policy but I can't find it. Any ideas?

[Dragon-Fur]

@stevesinclair 

For a very few older inkjet printers, manufactured during a specific time frame, it was possible to disable Dynamic Security using a Firmware update for the particular printer.

Your printer is not part of that group.

Dynamic Security cannot be disabled on your printer series.

Every Firmware update, including the original firmware that came with the printer, enforces the policy.

Data sheet HP Color LaserJet Pro M280-M281 

Reference / Resources

HP Ink - Learn About Supplies

Calls / Provides link to:

HP Printers - Dynamic Security Enabled Printers

[stevesinclair]

Thanks, but I have been using non HP cartridges previously without issue, but having just installed a firmware update they now no longer work. Is it possible to rollback to the earlier version? I will end up throwing away perfectly good cartridges otherwise.

[MTP48]

Please, I think HP should make a "no roll back"/"no more refill action is allowed" as an announcement to all the customs. Then we won't waste money on this kind of products or firmware hacking by auto update. Thanks.

However, in EU it's illegal that HP don't allow their customs repair thing by their ownselves.

[stevesinclair]

Big corp domination as usual

[The_Fossette]

@stevesinclair 

I recommend contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Thanks!