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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-25-2023 02:33 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M479dw

Hi all,

My printer has some color alignment issues. I once printed a diagnostics page like https://support.hp.com/vn-en/document/c02623210#print_diagnostics_page. I also have a scan of my diagnostics printout. But I can no longer find the menu where to trigger that print. I can only find the print quality report like https://support.hp.com/vn-en/document/c02623210#ReplaceCartridge.

So far I checked the touch screen menu under "settings -> reports" but can only find entries like "Print Quality Report" or "Supplies Status Page" there. I also checked the Embedded Web Server pages and could not find it. Has this report been removed. 

 

Thanks a lot!

   Thomas

Category:
3 REPLIES 3

‎10-01-2023 01:37 PM

HP Recommended

Hi @Thomas4321,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎10-05-2023 09:31 AM

HP Recommended

Thanks for your reply. However following the steps for printing a Quality Diagnostic report from your link only prints something like shown in "Solution ten" on https://support.hp.com/vn-en/document/c02623210.

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‎10-07-2023 07:54 AM

HP Recommended

Hi @Thomas4321,

 

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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