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How to report a faulty ink cartridge

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HP 63 ink

I am trying to contact HP Support regarding a faulty ink cartridge. It is HP 63 ink for my HP OfficeJet 3830. The error message on the screen says “at least one of the cartridges has a problem.” It is the black cartridge. There is nothing wrong with my printer, because it works with the other HP 63 cartridges I tried. 


How do I contact HP support about getting it replaced? I am really struggling with the “online support.” It is not getting me anywhere and I don’t know how to contact a representative.

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@EmilyRose11513, Welcome to the HP Support Community!


Make sure you have tried the steps mentioned in this document - perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


If the issue persists, please reach out to the HP Technical Support team in your region for replacement options. 

You may create a case on the website to obtain the case number. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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