How to submit a case for printer warranty repair in Singapore?

[cheryltan]

Printer (within warranty) is printing with smudges, lines and image duplication. How to submit a case for printer warranty repair in Singapore? Do I just bring the printer down to the service center or must an appointment be made first? Unable to find information online. Prompt assistance is much appreciated. Thanks!

[A_Gayathri]

Hi @cheryltan,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Color Laser MFP 178nw. printing with smudges, lines and image duplication Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware. 
• follow the troubleshooting steps HP Color Laser 178, 179 Printers - Fixing Poor Print Quality

 If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[cheryltan]

Hi Gaya1239,

I have done the steps that you have mentioned, but it did not solve the problem.

I am using genuine HP laser toner.

The print comes out the same way, just that it smudges.

The print quality is the same regardless of the application or device I am using.

Since my product is under warranty, can I send it down to my HP service centre in Singapore to get it checked out and get it fixed?

Attached below is the demo page that I have printed after going through the steps.

 

[A_Gayathri]

@cheryltan,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that This needs one-on-one interaction I'm sending out a private message to assist you with the next course of action. 

Please check your private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!