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Hp Officejet pro 6230 magenta won’t work

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Hp Officejet pro 6230

This is new printer I bought it July 17 2020.

when I ran out of color ink I bought the 3 color from hp website, I went to print it didn’t come out good, I printed so many times I noticed that only magenta is not working.

so I bought new magenta, I thought something was wrong with magenta I bought before, but no something is wrong with machine, I know I bought the right ink.

i reset printer, I took out inks and put them back again magenta still not working.

Please I need some help !!!! It’s been 2 months!

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