Hp Printer Prints Doubles without prompting

[Momorococo]

HP is forcing me to print doubles without my permission. They charge me per page. Is this a scam? I can’t get ahold of anyone to help me. They keep charging me more each month by forcing me to print double what I want. How do I fix this without HP support? The printer still prints nicely so it would also be a shame to throw it away…not to mention how much it cost when I first bought it. Please someone, cost of living it’s so high now I can’t just give free money away to HP… I have a family to take care of

[Nal_NR]

Hi @Momorococo,

Welcome to the HP Support Community. 

I'd be happy to help you! 

In this scenario, I would need to know a few details regarding your Instant Ink account to help you further.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Meanwhile, try updating the firmware for your printer using your current OS. Click here

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.