Hp a612 cartridge failed please replace cartridge

[Victor197]

 I bought a hp a612 and i got the cartridge failed plase replace cartridge error i bought one new ink and an old ink (110) and it its still giving me the error

[Kuroi_Kenshi]

Hi @Victor197,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Victor197]

hp a612, model number: q7115a

[Kuroi_Kenshi]

Hi @Victor197,

Thank you for the response.

Try these steps:

1. Remove and Reinstall the Cartridge

1. Turn off the printer.
2. Open the cartridge door and remove the cartridge.
3. Reinsert the cartridge ensuring it is properly seated.
4. Turn the printer back on. For more information, see Inserting print cartridges.

2. Clean the Cartridge Contacts

1. Turn off the printer and unplug it.
2. Remove the cartridge.
3. Clean the copper-colored contacts on the cartridge using a lint-free cloth or cotton swab lightly moistened with distilled water.
4. After cleaning, allow the contacts to dry for a few minutes.
5. Reinsert the cartridge and turn the printer back on.

3. Check Compatibility

Ensure that the cartridges you are using are compatible with your printer model.

4. Replace the Cartridge

If the error persists, it could indicate the cartridge is damaged. Replace the cartridge with a new one that is compatible with the HP A612.

5. Print Using Ink-Backup Mode

If you have another cartridge installed and do not need color printing or the damaged cartridge features, try removing the defective cartridge and print using ink-backup mode.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Victor197]

this didnt fix the issue

[Max3Aj]

@Victor197, Thank you for your response. 
@Kuroi_Kenshi is away at the moment. 

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support