Hp envy 4523 not printing magenta new cartridges

[Andymar43]

Hp envy not printing magenta colour new cartridge plenty of colour in it 

[Nal_NR]

Hi @Andymar43,

Welcome to the HP Support Community. 

I'd like to help!

Are you experiencing the same issue while making a copy as well? 

While you respond to that, let's begin by printing a print-quality report -

1) Load plain white paper in the input tray.
2) From the printer control panel, open the Setup menu.
3) Open the Reports or Tools menu.
4) Touch Print Quality Report.

Evaluate the Print Quality Report -

• If there are no defects found, try step#1.
• If there are defects found, try step#2 and 3.

Step 1 Re-install the printer driver -
1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
😎 Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
 

Step 2 Clean the printhead -
1) From the printer control panel, open the Setup menu.
2) Open the Printer Maintenance menu.
3) If necessary, open the Tools menu, and then touch Clean Printhead.

Step 3 Align the printer -
1) Load plain white paper in the input tray.
2) From the printer control panel, open the Setup menu.
3) Open the Printer Maintenance or Tools menu.
4) Touch Align Printhead.
 

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Andymar43]

Tried all the remedies still not printing magenta colour just black blue yellow

[Nal_NR]

Hi @Andymar43,

In that case,  the cartridge might be faulty or the printer needs to be checked. 

I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!