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‎10-05-2020 08:33 AM - edited ‎10-05-2020 08:36 AM

HP Recommended
Product: Hp envy 5010

My printer continues to come up with the error ‘carriage jam’ although I have tried all the steps asked on the website, the carriage just doesn’t seem to be moving, but I can easily move it with my hands, I also can’t perform anything on the printer as the error is persistent.

Another issue is that I put in official Hp cartridges of the correct type for the printer and it isn’t reading them at all.

Any help? Or any way I can get it serviced as it says on the website but I can’t seem to find a link to enquire?

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1 person had the same question
1 REPLY 1

‎10-07-2020 01:25 PM

HP Recommended

@Sw94, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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